At Trail Vero, we want you to feel confident and satisfied with every purchase. If for any reason you are not happy with your order, please review our return and refund guidelines below.
1. Eligibility for Returns
Products may be returned if they are damaged, defective, or not as described. To qualify for a return, items must be unused, in their original packaging, and accompanied by proof of purchase. Certain personal-use items are not eligible for return due to safety and hygiene reasons.
2. Return Process
Contact our customer support team within 7 days of receiving your order to request a return. Once your request is approved, detailed instructions for pickup or return shipping will be provided. Returned items will be inspected before approval for exchange or refund.
3. Refunds
Since we accept Cash on Delivery (COD) only, refunds will be processed in cash or via an agreed alternative method at the time of return confirmation. Refunds will only be issued after the returned product has been received and inspected. In some cases, customers may opt for an exchange instead of a refund.
4. Non-Returnable Items
The following items cannot be returned or refunded: products marked as final sale, items that have been used, altered, or damaged by the customer, and personal-use or hygiene-sensitive products.
5. Exchange Policy
If you wish to exchange a product for a different size, color, or variant (where available), please notify us during the return request. Exchanges are subject to product availability.
6. Contact Us
For assistance with returns or refunds, please reach out to us at [email protected].